Refund and Returns Policy

Refund and Returns Policy

The Returns Policy is for goods purchased from the website, or over the telephone or by post.

Customers have a right to cancel their order and receive a full refund at any time from the date of contract up to the date we despatch the goods.
On receipt of goods the customer may return the goods, undamaged, within 7 working days, to receive a refund of the value of returned goods less any shipping costs incurred by JDM Models.
The customer will be liable for the costs of returning such goods.
Refunds will be settled within 30 days of the cancellation or within 30 days of JDM Models receiving returned goods.
Unwanted goods may be returned for a refund, in their original condition, unused, with their original and undamaged packaging, within 7 working days of receipt of your goods.

Refunds will be made for the original purchase amount against the original form of tender.
Please note that in all cases postage or other return costs will be the customer’s responsibility except in the case of damaged, faulty or incorrectly supplied goods. We advise THAT YOU USE A TRACKED and INSURED RETURN DELIVERY.

PLEASE NOTE: This policy does not apply to the following goods, which are exempt from the right to cancel:

Goods which have been customised at the customer’s request and on the customer’s behalf. This includes renamed, renumbered or resprayed locomotives and rolling stock etc

None of the above terms affect your statutory rights or your rights under the Consumer Protection (Distance Selling) Regulations when goods are faulty or incorrectly supplied. In the unlikely event of this being the case please return the goods to us.

Returns Procedure:

To return unsuitable purchase(s), we recommend that you post the package at your Post Office using a recorded delivery service. We strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.

All returns should be sent to:

c/o 3 Peaks Cycles
Market Place
North Yorkshire
BD24 9EJ

If you would like to discuss the return of any item, or have any further questions about our returns policy please call us on 07495 250290.

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